Refund policy

 

All our products are digital and delivered instantly upon purchase. Due to their intangible nature, once a product has been accessed or downloaded, we cannot offer refunds or exchanges.

Eligibility for Refunds

Refunds are only considered under the following circumstances:

  • Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days of the purchase date. We will verify the duplicate transaction and issue a refund for the additional purchase(s).

  • Technical Issues: If you experience a technical problem with the product that cannot be resolved, please reach out to us within 7 days of purchase. Provide detailed information about the issue, including any error messages or screenshots. We will attempt to resolve the problem, and if unsuccessful, a refund may be issued.

  • Misrepresentation: If the product is significantly different from its description or preview images, and this discrepancy affects its usability, please contact us within 7 days of purchase. We will assess the situation and determine if a refund is warranted.

Non-Refundable Situations

We do not offer refunds in the following cases:

  • You no longer need the product.

  • You found a similar product elsewhere.

  • You lack the necessary software or expertise to use the product.

  • You purchased the product by mistake and have already downloaded it.

  • You are dissatisfied with the product's quality or appearance, as subjective opinions do not qualify for refunds.

  • You are experiencing issues related to your internet connection or device compatibility.

  • You are unable or unwilling to provide sufficient information about a technical issue.

  • Your refund request is made more than 7 days after the purchase date.

How to Request a Refund

To request a refund, please email us at [your support email address] with the following information:

  • Your order number.

  • The product(s) in question.

  • A detailed explanation of the issue.

  • Any relevant screenshots or error messages.

We will review your request and respond within 2-3 business days.

Refund Process

If your refund request is approved, the refund will be processed within 5-7 business days and returned to your original payment method.

Policy Updates

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@mangadesignkit.com